This page contains resources that may be helpful to our current patients.
Patient Resources
Forms
New patient documents are completed via an e-sign process before services begin; however, a few forms are provided below.
HIPAA Noticy of Privacy Practices: Provides information on the procedures used by our office to protect your privacy and to insure the confidentiality of your records.
Release of Information: This form must be completed to allow our office to share your health information with others.
Records Requests
To request records for services provided to you by an LBHC provider, please contact the office. The receptionist will collect information about what records you need and the recipient of the records. If the records are going to a third party, you may need to sign an authorization form. The receptionist will also collect any applicable fees.
Complaints
To contact the Texas Behavioral Health Executive Council, go to https://bhec.texas.gov/contact-us
To file a consumer complaint, go to https://www.texasattorneygeneral.gov/consumer-protection
Patient Portal
Once your MYIO account is active, you can access it by going to:
https://www.valant.io/myio/lbh
MYIO works best when accessed from Chrome, Edge, or Safari. Access your account to view your upcoming appointments and complete measures assigned by your provider.
Modes of Therapy
LBHC offers in-person and telehealth services for patients, depending on insurance and other factors.
Most appointments will be scheduled in person. If either the patient or the provider is experiencing symptoms, masks may be required or the appointment may be held via telehealth platform. Staff will discuss the options during the reminder call.
Telehealth appointments are available to keep continuity of appointments during times of illness or extenuating circumstance (e.g., severe weather). In these cases, patients are able to access their appointments through a secure, HIPAA-compliant telehealth platform (Doxy.me). Telehealth appointments are currently allowed by most insurance companies. Patients must be in a private location, free of distraction during appointments. Internet connections must be secure and strong to allow uninterrupted service through this means. Patients must be in the state of Texas when they connect for the virtual appointment.
